Refund and Return Policy
1. Made-to-order hampers
Christmas cheese hampers are made to order. We do not generally offer cancellation, exchange or refund for
change of mind. This does not limit rights under Australian Consumer Law.
2. Problems with an order
If cheese arrives damaged, spoiled, incorrect or missing, email [email protected] with your
order number, a description and clear photographs of the cheese and packaging where possible. Please contact
us within 24 hours of delivery where possible; this request does not limit statutory rights.
3. Remedies and disposal
We assess issues individually and provide refunds, replacements or other remedies as required by Australian
Consumer Law. After photographs have been submitted, damaged or spoiled products may be safely disposed of;
customers generally need not send perishable cheese back.
4. Refund processing
Approved refunds will normally be made to the original payment method. Where a full refund is approved for a
faulty, damaged or undelivered hamper, the original delivery fee will also be refunded.
5. Delivery concerns
The courier will contact customers by SMS with an estimated delivery window. Delivery dates are not guaranteed.
For tracking or delays, contact the courier first; contact us if the delay causes a problem with the product. Products
travel refrigerated and in insulated packaging; refrigerate promptly on receipt.
6. Addresses and unattended delivery
Contact us promptly to correct an address before dispatch. Where an incorrect address supplied by the customer
causes a failed delivery, additional redelivery charges may apply, subject to consumer rights. If nobody is home,
the courier may leave the hamper in a safe place.
7. Substitutions
If a cheese becomes unavailable, we may substitute a similar product of comparable value and quality. This does
not remove applicable consumer rights.
8. Australian Consumer Law
Our goods come with guarantees that cannot be excluded under Australian Consumer Law. Consumers are
entitled to the remedies provided by law for major and non-major failures. Nothing in this policy excludes, restricts
or modifies those rights.
9. Contact
King Island Dairy Pty Ltd | [email protected]
