Refund and Return Policy

1. Made-to-order hampers

Christmas cheese hampers are made to order. We do not generally offer cancellation, exchange or refund for

change of mind. This does not limit rights under Australian Consumer Law.

2. Problems with an order

If cheese arrives damaged, spoiled, incorrect or missing, email [email protected] with your

order number, a description and clear photographs of the cheese and packaging where possible. Please contact

us within 24 hours of delivery where possible; this request does not limit statutory rights.

3. Remedies and disposal

We assess issues individually and provide refunds, replacements or other remedies as required by Australian

Consumer Law. After photographs have been submitted, damaged or spoiled products may be safely disposed of;

customers generally need not send perishable cheese back.

4. Refund processing

Approved refunds will normally be made to the original payment method. Where a full refund is approved for a

faulty, damaged or undelivered hamper, the original delivery fee will also be refunded.

5. Delivery concerns

The courier will contact customers by SMS with an estimated delivery window. Delivery dates are not guaranteed.

For tracking or delays, contact the courier first; contact us if the delay causes a problem with the product. Products

travel refrigerated and in insulated packaging; refrigerate promptly on receipt.

6. Addresses and unattended delivery

Contact us promptly to correct an address before dispatch. Where an incorrect address supplied by the customer

causes a failed delivery, additional redelivery charges may apply, subject to consumer rights. If nobody is home,

the courier may leave the hamper in a safe place.

7. Substitutions

If a cheese becomes unavailable, we may substitute a similar product of comparable value and quality. This does

not remove applicable consumer rights.

8. Australian Consumer Law

Our goods come with guarantees that cannot be excluded under Australian Consumer Law. Consumers are

entitled to the remedies provided by law for major and non-major failures. Nothing in this policy excludes, restricts

or modifies those rights.

9. Contact

King Island Dairy Pty Ltd | [email protected]